Subscription Agreement (Dashboard)
Last updated: 23.02.2026
Table of Contents
The Parties
1. The parties
1.1. This agreement rules the terms between Tideform A/S (hereinafter defined as the “Vendor”) and any party or parties, who has started a subscription with the Vendor completed a payment (hereinafter defined as the “Customer), both collectively known as the “parties”. Upon payment, the conditions in this Agreement are accepted by the Customer.
Introduction
2. Terms and conditions
2.1. This Subscription Agreement (the ”Agreement”) regulates any use of Vendors online solutions and products (the “Service”), including use of the Service as part of a free trial and a customer’s (the “Customer”) use of the Service. Where the Customer uses or purchases additional services, whether free or payable, from Vendor, such services are automatically covered by the Agreement unless otherwise agreed.
2.2. For a collated overview of Vendor’s Product, reference is made to Vendor’s website.
2.3. This Agreement and the Data Supply Agreement constitute the entire agreement. The Agreement is effective in the entire period of the subscription. In case of ambiguities or differences between the Agreement and the Data Supply Agreement, the agreement supersedes the Data Supply Agreement.
3. Term and termination
3.1. The Customer may terminate its subscription with the vendor by giving written notice hereof the current subscription period. The termination is effective once the current subscription period expires.
3.2. The Agreement is an ongoing agreement and is renewed automatically. If the Customer has not terminated the Agreement with effect before renewal, the Agreement is renewed automatically for an additional period (The “Renewal Period”).
3.3. The Renewal Period will cover the same length as the initial period.
4. Breach of contract
4.1. Vendor and the Customer are liable to each other in accordance with the general rules under Danish law unless otherwise provided for in this Agreement.
4.2. The parties may terminate the Agreement for cause and with immediate effect in case of a material breach of this Agreement. The following circumstances are, inter alia, considered to constitute material breach:
4.2.A. Vendor’s material breach of the Agreement, including Vendor’s violation of third-party intellectual property rights, where this breach has not been remedied within 14 calendar days after receiving a written notice hereof describing the nature of the breach.
4.2.B. The Customer’s lack of timely payment has not rectified the breach by paying the due amount within 14 calendar days after receiving notice hereof.
4.2.C. The Customer’s breach of section 2 of this Agreement regarding the Right to Use.
4.3. Termination for cause
4.4. Both parties may terminate the Agreement in the event of the other party’s material breach in accordance with Danish law and terms listed in this agreement.
Right to use
5. Scope
5.1. Subject to the Customer’s payment of ongoing fees in accordance with this Agreement. The Vendor provides a non- exclusive, non-transferable and time-limited right and access to use the Service in accordance with the Agreement.
5.2. The Right to Use allows the Customer to manage an agreed number of legal entities, user accounts and/or documents in accordance with the subscription plan. Except for the foregoing, no right, title or interest shall be transferred to you.
5.3. The Customer is at all times responsible for the Customer’s and the Customer’s employees’ concrete use of the Service and that such use is conducted within the limits as set out in this Agreement.
5.4. If the Customer’s use of the Service is based on a free trial, all the limitations in the Right to Use specified in this Agreement apply.
6. Limitations of the Right to Use
6.1. Information, data and illustrations that constitute all or part of the Service shall not be shared with third parties or in any way used to operate directly or indirectly competing undertakings, including by reselling content or documents created with the Service, including by sub-licensing the Service or selling the documents or material that are produced by the Service. This clause does not limit the Customer’s right to let relevant authorities gain access to the material and documentation in the Service.
6.2. Customer shall not modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any part thereof.
6.3. Licensee may only engage in reverse engineering solely to obtain information necessary to achieve interoperability with other software, provided that such information is not otherwise readily available, and only to the extent permitted by applicable law, if granted permission by the Vendor. When agreed prices are conditioned on a limited number of users, systems, employees or organizational entities or specified features, the Customer is responsible for only using the Product within the agreed limitations. “User” includes all user profiles set up in the Product.
7. Termination of the Right to Use
7.1. The Right to Use ceases to exist and have effect without warning at the time of termination of the Agreement, whether the termination is terminated for convenience or for cause and regardless which of the parties that have chosen to terminate the Agreement.
The Service
8. Access to the Service and technical requirements
8.1. The Customer gets access to the Service online. From the designated URL relevant for the Product purchased, the Customer’s users log in using the usernames and passwords created by Vendor or the Customer. Usernames and user passwords are personal and shall not be shared unless Vendor has specified otherwise in writing. The Customer is encouraged to ensure that its users use strong passwords.
8.2. The Customer is responsible for obtaining, installing and maintaining usable browser software and operating systems in order to be able to use the Service. The Customer is also responsible for establishing and maintaining connection to the internet and thus to the servers associated with Vendor. Vendor recommends the use of Chrome or Edge as a browser. Explorer is not supported as it is being phased out.
9. Service functionality
9.1. The Service is licensed on an “as is” basis and without any representations or warranties of any kind, and without granting the Customer any other remedies than those specifically described in this Agreement. The Vendor uses all its endeavors to support the Customer in its compliance measures, but Vendor provides no guarantee that the Customer is compliant as an assessment hereof will depend on many other factors and the customer’s specific use of the Service.
9.2. Unless otherwise agreed in writing with the Customer, Vendor makes no warranty that the Service meets the Customer’s specific needs as the Service is delivered as standardized software without any customization for the Customer.
9.3. Vendor makes no warranty that the Service is compatible with the Customer’s or any third-party software and/or hardware, including operating systems, database software etc.
Updates, Support and product changes
10. Remedying defects and bugs
10.1. Vendor endeavors to provide the Service without defects and bugs. However, in the event that the Customer experiences defects or bugs in the Service, Vendor shall remedy such defects or bugs within 14 calendar days from receiving a notice hereof from the Customer, provided (i) that the defects or bugs are not minor and have an actual effect on the core functionality of the Service, and (ii) that the Customer has described and displayed the defects or bugs in writing in such a way that Vendor is able to identify the issue(s).
10.2. “Remedy” includes practical workarounds and adjusted guidance on the Customer’s use of the Service, provided that such solutions do not have a significant negative impact on the Customer’s use of the Service.
10.3. The Customer is not entitled to other remedies, unless Vendor is in material breach of its obligations under this Agreement.
11. Vendor’s changes and ongoing update of the Service
11.1. Vendor will continuously and at its sole discretion change and update the functionality of the Service. Such changes and updates do not involve limitations or changes in the Customer’s User Right and the Customer is always entitled to use the latest version of the Service.
11.2. Vendor is entitled to make changes in the functionality of the Service, including modifying or removing features that Vendor considers necessary to generally deliver the best possible service to its clients. It is at all times Vendor who determines which features meet this requirement as long as the changes do not deprive the Customer of material functions. Such changes to the functionality provided by Vendor do not imply any restrictions or changes in the Customer’s obligations to Vendor, nor does it entitle the Customer to any remedies for breach of contract.
12. Support
12.1. Vendor provides support as part of the Service. If the use of the Product is based on a free trial, Vendor only provides support based on best efforts and makes no guarantees in this connection.
12.2. For support by email or online chat, Vendor will use its best endeavors to provide a response within 48 hours after receipt on working days.
13. Hosting, storage and backup
13.1. Vendor’s provision of the Service includes hosting, storage and backup of the Service and the Customer’s data created in or uploaded to the Service. Vendor uses AZURE to deliver these services with dedicated data centers in Northern and/or Western Europe.
13.2. Vendor’s liability for providing hosting, storage and backup services is agreed on back-to-back terms with Azure, meaning that Vendor under this Agreement guarantees the same uptime and operating stability etc. to the Customer, which Vendor receives from Azure. Vendor, however, reserves the right to downtime on app.Vendor.com due to Vendor’s own need for deployment of new versions and ongoing patching and debugging. Such downtime will be planned to occur outside normal working hours when this is suitable.
13.3. All the Customer’s created and completed documents and documented processes are stored as static files in an AZURE that runs separately from the cloud service on which the Service is hosted and operated. This means that the Customer, after a separate agreement with Vendor, has the option of pulling all files directly from AZURE to their own systems using their own API. In the event of bankruptcy or termination of the Agreement for any other reason Vendor allows the Customer to download all the Customer’s documents and files, within a period agreed between the parties. However, this cannot exceed 14 days. After this period, Vendor erases all results and documents in the Customer’s account at Vendor.
Service Fee and payment terms
14. Service Fee for Annual license
14.1. The Customer’s Right to Use is subject to the Customer’s timely payment of service fees (the “Service Fee”). The Service Fee is specified in the Subscription. If the Customer has accepted to purchase the Service in the software or via online forms and without a formal Orderform.
14.2. The Service Fee is based on the users of the services offered. If there are changes in the amount of users, the price and Service Fee will also change for the Customer as specified in a notice to the Customer by the order confirmation and invoice.
15. Service Fee regulation
15.1. The Service Fee is adjusted annually in accordance with the Danish net price index with effect per next invoicing of the Service Fee, however with an increase of minimum 5%.
15.2. In addition to the above, Vendor may adjust the Service Fee with a written notice hereof of 30 calendar days if Vendor has experienced unexpected cost increases that are not occurring due to Vendor’s operations. Such a regulation of the Service Fee will have effect per the next invoicing of the Service Fee and the Customer shall be entitled to terminate the Agreement with the agreed notice.
16. Invoicing and payment terms
16.1. The Service Fee shall be paid at the start of each subscription period, unless otherwise agreed as per your subscription choice. The first payment is due by the start of your first subscription period.
16.2. To use the use the Service the Customer must provide a payment method. The Customer authorizes the Vendor to charge any of the Customers payment methods associated with the Customer’s account, if the primary payment method is declined or fails to fulfill payment. Is it solely and fully the Customers responsibility for all charges to the Customer’s account is successfully paid.
16.3. If no payment is not successfully settled, the Vendor has the full right to suspend the Customers access to any and all services, until all uncollected amounts has been successfully charged.
16.4. A terminated Right to Use or unsubscribed user access will not be credited, regardless of when the subscription period ends. Within the unsubscribed license period, the Customer may transfer unsubscribed user access to another employee of the Customer during the remaining subscription period.
Intellectual property Rights
17. Vendor’s Intellectual Property Rights
17.1. Vendor, or any third parties from whom Vendor derives its rights, has and shall retain all proprietary rights, copyrights, design rights and similar rights (hereinafter the “Intellectual Property Rights”) to the Service and any changes thereto including HTML and other front-end code, all documentation and material made available in the Service, questionnaires, source code, content text, images, designs, trademarks and other items that the Customer may access by using the Service. Vendor’s Intellectual Property Rights also include content in any physical media and material relating to the Service that has been made available to the Customer.
17.2. If, as the result of the Customer’s use of the Service, ideas, features, documents, text passages, images, illustrations or other materials are being generated or created, whether this is at the request of the Customer or by Vendor’s further development or adjustment of the Customer’s needs, Vendor shall be the sole owner and beneficiary party to any and all such rights and the Customer shall under no circumstances be entitled to payment of royalties or other financial rights.
17.3. Vendor is granted the right by the Agreement to use the Customer’s data in anonymized form for the development of the software so that the user experience is improved.
18. The Customer’s Intellectual Property Rights
18.1. The Customer has and shall retain ownership, title and any other rights to all data and materials that the Customer enters into the Service upon the Customer’s use hereof.
18.2. Irrespective of section 15 the Customer has the right to unlimited use of its own data and the right to use all outputs from the Product in connection with the Customer’s general and usual business activities, provided that such use does not conflict with any other provision in this Agreement.
19. Third-parties’ rights
19.1. Vendor guarantees that the Service to Vendor’s best knowledge does not infringe any third parties’ Intellectual Property Rights.
19.2. If a third party submits a claim of infringement of its Intellectual Property Rights towards the Customer in respect of the Customer’s use of the Service, the Customer shall immediately notify Vendor. Vendor shall, at its own expense, and, if the circumstances permit it, take over and settle the matter with the third- party claiming infringement in the manner that Vendor considers appropriate.
19.3. If a third-party, by a final, enforceable judgment or arbitration award finds that the Service and Vendor’s commercial use hereof constitutes an infringement of said third-party’s Intellectual Property Rights, Vendor is obliged to do either of the following at its own expense:
19.3.A. obtain right or permission from the third-party in question to use the relevant Intellectual Property Rights in the Service;
19.3.B. stop the infringement by altering the Service;
19.3.C. replace the infringing elements of the Service with any other software that essentially contains the same functionality as the infringing component; or
19.3.D. provided that none of the options listed in the clauses above (i-iii) provide grounds for Vendor’s continued provision of the Service; terminate this Agreement with effect for the future and reimburse the Customer of prepaid license fees and assist the Customer in extraction of their data from the Service without costs.
20. Processing personal data
20.1. In connection with the delivery of the Service, Vendor processes personal data about the Customer’s employees and possibly third parties to the Customer. Vendor is the data processor for this processing and reference is made to Vendor’s data processing agreement. Any processing of personal data will be done In accordance with the Privacy Policy.
Liability and compensation
21. Product liability
21.1. The parties can be held liable under the general rules of Danish law, unless otherwise is provided in the Agreement.
21.2. Vendor disclaims responsibility for product liability and can only be held responsible for product liability damages to the extent that such product liability under the Danish Product Liability Act cannot be excluded by way of contract.
22. Third-Party integration
22.1. Some features may rely on third-party platforms. Vendor is not responsible for outages, errors, or data losses arising from third-party systems.
23. Indirect and consequential losses
23.1. Neither Vendor nor the Customer is liable to the other party or any of the other party’s customers for indirect losses or consequential damages arising from the use of the Service, including operating loss, loss of profit, loss and/or recovery of data (exclusive the data in the Product), loss of goodwill and other forms of consequential damages. In addition, neither of the parties are liable for any loss resulting from the other party being unable to use or provide the Service for any reason whatsoever and irrespective of whether the other party has been advised of the possibility of such losses.
23.2. Vendor disclaims any liability for loss or damage attributable to the Customer’s own connection to and running of the Service, including lack of internet access, system breakdown or other matters relating to the Customer’s IT equipment, infrastructure operations and software.
24. Limitation of liability
24.1. Vendor’s liability for all cumulative claims is in any and all cases limited to the highest amount of the total sum of the due payments for licenses for the 12-month period which immediately precedes any potentially damaging circumstance. If the Agreement has not been in effect for 12 months, the amount will be calculated proportionately based on the agreed payment for the period in which the Agreement has been in force.
25. Force Majeure
25.1. Neither Vendor nor the Customer can be held liable by the other party in respect of matters that are beyond the party’s control and that could not – at the point of entering into this Agreement or afterwards in connection with the party’s general business activities – reasonably have been taken into account, avoided or overcome at the conclusion of these Terms (a “Force Majeure Event”). A Force Majeure Event with a sub-supplier shall also constitute a Force Majeure Event for the party using said sub-supplier, provided that the said party cannot use an alternative sub-supplier.
26. Free trial
26.1. Vendor disclaims any liability for loss or damage attributable to the Customer’s use of the Product during a free trial.
27. Reference customer
27.1. Unless the Customer instructs Vendor otherwise, Vendor is entitled to use the Customer’s name and logo on its website as a reference. If Vendor collects quotes from the Customer for the purpose of display on Vendor’s website or in any material, the Customer may at any time and without reason for such request demand the removal of such quotes.
28. Confidentiality
28.1. Both Parties have a duty of confidentiality regarding the other Party’s circumstances, information and documents. Neither Party may use, share or provide confidential information to any third-party person or organization, either during or after the term of the Agreement, except when necessary to exercise and enforce the rights and obligations under the Agreement or when required by law.
29. Choice of law and arbitration
29.1. This Agreement is governed by Danish law, regardless of the consequences of international private law.
29.2. In case a dispute regarding a legal or technical question arises between Vendor and the Customer, either party may request an opinion from an independent expert in accordance with the Rules regarding Legal/Technical Opinions in IT cases adopted by the Danish Institute of Arbitration and in force at the time when such proceedings are commenced.
29.3. If the proceedings according to the Rules regarding Legal/Technical Opinions in IT cases are terminated without a settlement, the dispute shall be settled by arbitration administrated by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced. The arbitral tribunal shall be seated with one arbitrator, and the arbitration will take place in Copenhagen.